Privacy policy

v1.1, 2019/10/31

A. Introduction

  1. At Tetrane, your privacy is very important to us and we are committed to safeguarding it. This Privacy Policy explains which information we collect and what we do with your personal information when you use Tetrane's web services (website, blog, demos, etc.).

    For any request about this Privacy Policy, please contact us: privacy@tetrane.com.

B. Collected personal data

The following types of personal information may be collected, stored, and used:

  1. Information that you enter or that you provide when you register with our web services, such as your email.
  2. IP address, browser, and other information associated to your web client.
  3. Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
  4. Information that is generated while using our web services, including session date, time and duration, usage of demonstrations, REVEN application logs.
  5. Any other personal information you send when you choose to contact us.

C. Using Personal Information

Personal information submitted to us through our web services will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information for the following:

  1. Administering and monitoring the web services.
  2. Enabling your use of the services available on the websites.
  3. Sending you email to collect your personal feedback about your usage of the demos.
  4. Sending you email notifications you have specifically requested.
  5. Dealing with inquiries and complaints made by you relating to the website.
  6. Verifying compliance with the terms and conditions governing the use of our web services.
  7. Sending you company and product information if you have explicitly requested to receive such information.

D. Disclosing personal information

We may disclose your personal information to any of our employees as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. To the extent that we are required to do so by law;
  2. In connection with any ongoing or prospective legal proceedings;
  3. In order to establish, exercise, or defend our legal rights.

We will not provide your personal information to third parties other than those listed below for the purposes listed above.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

  • Amazon Web Services

    Tetrane uses AWS (https://aws.amazon.com) to operate its web services.

    AWS's Privacy Policy is available here: https://aws.amazon.com/privacy/.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on Google's Privacy Policy, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.

  • Google Mail

    Google Mail, or Gmail, is Google's e-mail service. We use Gmail to receive information about the demo platform's performance and usage, and when you write to any of our e-mail address.

    Google's Privacy Policy is available here: http://www.google.com/intl/en/policies/privacy/.

  • Mailjet

    Mailjet (https://www.mailjet.com) is an emailing platform that we use to send you notifications when you use our demos. We also use this platform when you choose to receive information from us.

    Mailjet's Privacy Policy is available here: https://www.mailjet.com/privacy-policy. You can easily unsubscribe by clicking on the unsubscribe links attached to our messages.

  • Calendly

    Calendly (https://calendly.com/) is an appointment platform that we use when you request an appointment online.

    Calendly's Privacy Policy is available here: https://calendly.com/pages/privacy.

  • PipeDrive

    PipeDrive (https://www.pipedrive.com/) is a Customer Relationship Management (CRM) solution. We use it when you send us a message using the form available on our website.

    PipeDrive's Privacy Policy is available here: https://www.pipedrive.com/en/privacy.

  • Wistia

    Wistia (https://wistia.com/) is a video distribution platform. We use it to broadcast videos presented on our website and our blog.

    Wistia's Privacy Policy is available here: https://wistia.com/privacy.

E. International data transfers

  1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate the website. As such, your data may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

  2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those enforced in the European Union: the United States of America.

  3. By using the website and its services, you expressly agree to the transfer of personal information described in this Section E.

F. Retaining personal information

  1. This Section F sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

  2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  3. Without prejudice to article F - 2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

    1. personal data will be deleted at most 1 year after personal account closure or last use of the website if no account is associated.

H. Security of your personal information

  1. We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

  2. When the service you use is password protected, you are responsible for keeping your password confidential; we will not ask you for your password (except when you log in to our website).

I. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). Accordingly, if you are under 18, you may use our service only with the involvement of a parent or guardian.

J. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email.

K. Your rights

  1. You may instruct us to provide you with any personal information we hold about you; to correct, update or delete any personal information we hold about you. Such instruction will be subject to the supply of appropriate evidence of your identity.

L. Third parties

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

M. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use permanent and session cookies on our web services.

  1. The names of the cookies that we use on our web services, and the purposes for which they are used, are set out below: a. We use Google Analytics and Google Tag Manager on our web services to recognize analyze the use of the website, improve the website’s usability, prevent fraud and improve the security of the website; b. We may also use cookies on our web services to manage a user’s web sessions.

  2. Most browsers allow you to refuse to accept cookies.

  3. You can delete cookies already stored on your computer. However, deleting cookies will have a negative impact on the usability of many websites.